![]() The exceedingly popular podcast sees Lily and Randy have brilliant in-depth conversations with some of the best product people around the world. Customer centricity: Part 2 of 2 – Daniel Harris on The Product Experience.Customer centricity: Part 1 of 2 – Daniel Harris on The Product Experience.There was so much to talk about that, for the first time ever, the Podcast was split into two halves! You can listen here: To create that process, you need to create an environment where product managers can innovate and thrive. With a focus on the role of product managers and how they can influence and drive customer centricity, Dan explained how customer centricity is about bringing the human dimension to everything that you do with your product. Are more agile: with the ability to change business processes within weeks or months.Are 4x more likely to have highly satisfied employees.Celebrate 9x revenue growth year on year. ![]() Diving into the details of our recent customer centricity research, Dan revealed the findings from our whitepaper The State of Customer Centricity, in that customer centric businesses: Dan Harris, Practice Director recently joined hosts Lily Smith and Randy Silver to appear on The Product Experience Podcast.
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